PwC’s Procurement Transformation: From Legacy to Leadership

At Horizon Europe 2024, Florence Tinsley Roy, Group Chief Procurement Officer at PwC, presented an insightful case study titled “From Legacy to Leadership: PwC’s Procurement Transformation with GenAI.” In her session, Florence shared PwC’s two-and-a-half-year journey of procurement transformation with Zycus and AI-driven technology. She emphasized that real transformation is not just about strategy—it involves overcoming real challenges, making tough decisions, and driving change across a vast global organization.  

Key Takeaways:

 

• Procurement at Scale: PwC operates with over 300,000 employees worldwide, each a potential procurement stakeholder—from CEOs to project managers.
• Transformation Realities: Unlike idealized success stories, Florence described the blood, sweat, and tears involved in procurement modernization.
• AI & GenAI Leadership: PwC leveraged Zycus’ AI-driven solutions to drive efficiency, enhance sourcing, and improve compliance.
• Lessons for Leaders: The session provided practical strategies for procurement leaders embarking on their digital transformation journey.
• Florence’s session offered a real-world perspective on overcoming legacy procurement challenges and showcased how PwC is setting new benchmarks in AI-driven procurement transformation.