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At Horizon US 2025, Kandyss Watson, Senior Manager – Supply Chain Management Center of Excellence at Delta Airlines, shared how the airline is advancing procurement excellence through Zycus’ AI-powered Source-to-Pay platform.
By embracing Merlin Agentic AI and integrated workflows, Delta has transformed its sourcing, contracting, and project management processes, enhancing speed, collaboration, and strategic agility. Kandyss discussed how AI-driven orchestration not only simplifies complex procurement operations but also empowers teams to make smarter, faster decisions. She emphasized the value of Zycus’ co-innovation approach, where customer insights directly shape the evolution of AI capabilities and solutions. With Zycus, Delta continues to scale its procurement efficiency and sustainability while pioneering the next era of intelligent enterprise operations.
Key Highlights:
- Streamlined project, intake, sourcing, and contract management using Zycus’ unified platform.
- AI-driven orchestration improving collaboration and accelerating decision-making.
- Partnership-driven co-innovation model aligning customer feedback with product evolution.
- Agentic AI enabling smarter, scalable, and future-ready procurement operations.
- Vision that AI is the future of procurement, driving sustainable growth and smarter work.
