Microsoft’s advice to CPO’s on Agentic AI

At Horizon SEA 2025, Prithvipal Pingle, Azure Area Leader for SME&C Asia from Microsoft, shares how the Zycus + Microsoft partnership is driving real transformation with the Merlin Intake Agent, built on Azure OpenAI. With seamless integration into Microsoft Teams, this AI-powered solution is helping CPOs fast-track adoption, reduce manual effort, and shift focus to strategic priorities—proving that intelligent automation is no longer a future vision, but today’s reality.